Terms of RēstroMitrā Usage

Terms & Conditions

Effective Date: December 1, 2025

These Terms and Conditions (“Terms”) govern your access to and use of the cloud-based restaurant management platform RēstroMitrā, including all software modules, AI features, POS, billing, QR menu, WhatsApp orders, inventory, supplier tracking, loyalty tools, analytics, real-time dashboards and related services (collectively, the “Services”).

By accessing or using RēstroMitrā, you confirm that you have read, understood, and agree to be legally bound by these Terms. If you are using the platform on behalf of a business, restaurant, or organization, you confirm you have authorization to accept these Terms on behalf of that entity.

1. Use of Services

RēstroMitrā provides tools to streamline restaurant operations, billing, order handling, inventory, and business analytics.
We may update, change, add, or remove features at any time to improve performance and services.

2. User Accounts & Security

• Users must register an account with accurate and valid information.

• You are responsible for all activity under your login credentials.

• Your username and password must be kept confidential.

• In case of unauthorized access or suspicion of security breach, you must notify us immediately.

• RēstroMitrā is not liable for losses caused due to compromised accounts resulting from user negligence.

3. User Responsibilities

You agree not to:

• Use the Services for any unlawful or fraudulent activities.

• Upload or process harmful, abusive, illegal, copyrighted, or misleading data.

• Attempt to hack, copy, modify, resell, or reverse engineer the platform.

• Disrupt servers, inject malware, or interfere with platform performance.

Restaurants or business owners are responsible for actions of staff or users they grant access to.

4. Payments & Subscription

• Certain Services require payment as per your selected plan.

• Billing cycles, plan charges, and payment terms will be shared during subscription or invoicing.

• Failure to pay dues on time may lead to service suspension.

• Refunds, if applicable, are governed by our internal refund and cancellation policy.

5. Intellectual Property Rights

• RēstroMitrā, its software, interface, AI models, code, documentation, and features are the exclusive intellectual property of the company and its licensors.

• You retain ownership of the data you enter (“Customer Data”).

• By using the platform, you grant RēstroMitrā a limited license to process your data strictly to deliver and improve the service.

• No ownership rights of the platform are transferred to users.

6. Privacy & Data Usage

Customer Data is stored and processed on secure cloud servers.
We collect and use information as required to:

• Operate and improve the platform,

• Provide analytics and AI insights,

• Maintain billing records.

For detailed privacy practices, users should refer to the Privacy Policy available separately.
If your business requires a customized data processing agreement, you may request one via official communication.

7. Warranty Disclaimer

The Services are provided “as is” and “as available” without any guarantees, promises, or warranties of:

• uninterrupted access,

• 100% error-free service,

• guaranteed profit increase.

RēstroMitrā disclaims all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

• RēstroMitrā’s maximum total liability shall not exceed the amount paid by the user in the 12 months prior to the claim.

• We are not liable for any indirect, incidental, special, or consequential damages including:
  loss of business, profits, data, or service disruptions due to:
  third-party platforms, internet failures, cyberattacks, or server downtime.

9. Indemnification

You agree to protect, defend, and compensate RēstroMitrā from any third-party claims, damages, legal fees, or liabilities arising from:

• your violation of these Terms,

• misuse of the platform,

• infringement of rights through your uploaded data.

10. Termination of Service

We may suspend or terminate your account or service access if:

• you violate these Terms,

• fail to clear dues,

• engage in harmful or illegal activity.

You may terminate subscription anytime based on the cancellation terms tied to your plan.

After termination, stored Customer Data may be deleted based on retention rules defined in the Privacy Policy or internal policy.

11. Changes to Terms

We may revise these Terms from time to time.
If changes are significant, users will receive notice via email or dashboard notification.
Continued use of the platform after notice means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of India without regard to conflict of law principles.
All disputes will fall under the jurisdiction of courts in Raipur, unless otherwise agreed.

13. Force Majeure

RēstroMitrā is not responsible for service delays arising from situations outside its control such as:
natural disasters, government restrictions, internet outages, or third-party infrastructure failures.

14. Assignment

Users cannot transfer or assign their rights under these Terms to any other person or business without written consent from RēstroMitrā.

15. Contact Information

For any legal or support-related queries, contact:

Email: restromitra@hotalix.com 
Support: support@hotalix.com
Registered Office: 402, Kailspuri Raipur,IN (492001)

16. User Acceptance

By using RēstroMitrā, you acknowledge that you have read, understood, and agree to all conditions in these Terms.