Cookies & Privacy Policy

Effective Date: December 1, 2025

RēstroMitrā, owned and operated by RēstroMitrā, is committed to protecting your privacy and ensuring transparency in how your data is collected, stored, and used across our cloud-based restaurant management services.

1. What This Policy Covers

This policy explains:

• How we use cookies and tracking technologies,

• What data we collect from users,

• How restaurant and business information is processed,

• How we safeguard your data,

• Your rights and choices regarding your information.

2. Use of Cookies & Tracking Technologies What Are Cookies

Cookies are small text files stored on your device to help platforms recognize users, improve experience, and analyze usage.

How We Use Cookies

RēstroMitrā Cloud Platform may use cookies for:

• Essential Operations
  To maintain login sessions, process billing, and ensure platform security.

• Performance & Analytics
  To understand how restaurants and staff interact with the platform, improving speed, product features, and AI suggestions using usage insights.

• Functionality
  To remember preferences like language, device orientation, printer settings, and dashboard filters.

• Marketing & Integrations
  Some cookies may support communication systems such as WhatsApp Business API for automated order confirmations or alerts.

Third-Party Cookies

We may use analytics tools such as:

• Google Analytics,

• Cloudflare,
  to monitor trends and prevent malicious traffic.

Users can disable cookies via browser settings, but some features may not function correctly if essential cookies are blocked.

3. Data We Collect A. Information You Provide to Us

When using the Services, restaurants or users may submit:

• Restaurant name, owner details, business type (cloud kitchen, café, fine dining, etc.)

• Staff accounts and access roles

• Supplier and vendor records

• Billing, order, inventory entries

• Loyalty and customer purchase histories

B. Automatically Collected Data

We may also collect:

• IP address, browser type, mobile/desktop device details

• Usage logs, button clicks, module interaction

• Error reports and performance metrics

C. Customer Data Entered by Restaurants

If restaurants use loyalty tools, the following may be stored:

• Customer names or bill identifiers

• Order history and favorite items

• Loyalty points and reward usage
  This is processed strictly to enable restaurant operations, analytics insights, and loyalty redemption.

4. How We Use Your Data

Data is used to:

• Provide POS billing, QR menus, and WhatsApp ordering features

• Maintain inventory and supplier tracking modules

• Generate analytics and AI predictions for smarter restaurant decision-making

• Improve platform reliability, security, and scalability

We do not sell your restaurant or customer data.

5. Data Storage & Security

• All information is stored on secure cloud servers using encryption.

• Access is limited to authorized restaurant accounts.

• Security tools such as Cloudflare Firewall help block cyber threats.

• We conduct regular database security reviews to prevent breaches.

However, no internet platform can guarantee 100% protection. Users must also protect their passwords and devices.

6. Data Sharing — When It Happens

We may share data only when necessary, including:

• With integrated communication services like WhatsApp Business API,

• With hosting or security providers such as AWS or Cloudflare,

• If required by law enforcement or government authorities,

• If you explicitly request supplier or vendor data export or integration.

7. Your Rights & Choices

Depending on your location, you may request to:

• Access your stored restaurant data

• Update or correct inaccurate information

• Delete your account and stored data (subject to retention policy)

• Disable cookies in browser preferences

To request data modification or removal, contact us using official channels.

8. Data Retention

We retain data to ensure:

• Active account operations

• Billing and tax compliance records for restaurants

• Supplier, inventory, and POS logs for business continuity

After account deletion, restaurant data may be removed or anonymized based on retention obligations.

9. Children’s Privacy

The platform is designed for business owners and restaurant staff.
We do not knowingly collect personal data from individuals under 13 years.

10. Policy Updates

This policy may be revised.
Significant changes will be communicated through registered email or dashboard notice.
Continuing to use the Services means you accept the updated policy.

11. Contact Us

For privacy or cookie-related questions, reach us at:

• Support: restromitra@hotalix.com

• Business Owner Portal: https://restro.hotalix.com

• Registered Address: 402, Kailaspuri Raipur IN (492001)

12. Consent

By using Services provided by RēstroMitrā Pvt. Ltd. and accessing modules such as:

• POS Billing,

• Inventory,

• Supplier Tracking,

• QR Menu,

• Loyalty,

• Analytics Dashboard,
  you confirm consent to data processing and cookie usage as described in this policy.